• All on-line orders will be shipped from our facilities within 24 hours of receipt.
• All on-line orders will be shipped via UPS.
• Return shipping is the responsibility of the customer unless the merchandise is deemed defective upon inspection of a CasterShop representative.
• Shipping is calculated for the 48 contagious United States only. Exports to other countries will not be shipped.

Ordering Information:

• Orders will be shipped and processed for the 48 contiguous United States only. Exports to other countries will not be shipped.
• All casters are in stock and ready to ship unless noted.
• We accept Master Card, Visa and Discover.

Return Policy:

• Only authorized returns will be accepted. All returns must be in the new conditions that they were shipped from our facilities in.
• Contact us for return authorization number.
• Be certain that return authorization number is clearly printed on the box and that the Return Authorization Form is packed inside the box.
• On our receipt and after inspection, your account will be credited for the amount of the original shipping and handling cost.

Defective Merchandise returns:

• Contact us immediately for return information.
• Be certain that return authorization number is clearly printed on the box and that the Return Authorization Form is packed inside the box.
• On our receipt and after inspection, you will be shipped replacements at no additional cost.

Privacy Policy:

• CasterShop will under no circumstances sell or in any other way reveal any information collected on this site.
• "Cookies" will not be used. For your security no personal information will be stored on your computer via cookies or other forms. You will need to log in each time you shop.

Facilities:

• Our facilities are not open to the public or trade.
• We at this time have no retail stores.

Sales Tax:

• Sales Tax will be collected for purchases made in and shipped to Illinois residents and businesses. If you are tax exempt, you must provide us with your tax exempt certificate by mailing or e-mailing it to us. Upon receipt of this form, any taxes included will be credited back to your card.

Methods of Payment:

• We accept on-line transactions with your Visa or MasterCard.
• Purchase orders are not accepted.

On-Line Shopping Security:

• Your transaction is processed via secure server.
• Please check that the secure server symbol is present in your browser. You may click on that symbol to verify the secure server certificate.